How to Get Started - Email User

EMAIL HOSTING - DNS SETUP

Thank you for hosting your email with us!

In order to send and receive email using your custom domain, you will need to add two DNS entries to your domain. Please note that both entries are required for email delivery.

DNS Entry 1:

• Type: CNAME

• Host: mail

• Points to / Value: mail.yourdomain.com.cust.a.hostedemail.com

(replace “yourdomain.com” with the actual domain you are sending from)

DNS Entry 2:

• Type: MX

• Host: @ or leave blank

• Points to: mx.yourdomain.com.cust.a.hostedemail.com.

(replace “yourdomain.com” with the actual domain you are sending from)

• Priority: 0

• TTL (Time to Live): 1 hour or less

Adding an SPF Record

Sender Policy Framework (SPF) helps to prevent your outgoing messages from being marked as spam, and also protects your domain against spoofing. SPF specifies the mail servers that are allowed to send email for your domain. Receiving mail servers utilize SPF to verify that inbound messages that appear to come from your domain were actually sent by servers authorized by you.

Without SPF, messages sent from email on your domain are more likely to be marked as spam by receiving mail servers.



The steps below will add a SPF record to your domain DNS, using a TXT record.

1. Go to your DNS Records.
2. Create a new TXT record by entering the following:

Type: TXT

Name: @

TXT Value: v=spf1 include:_spf.hostedemail.com ~all

TTL: (default)

For Outlook, Apple Mail etc. Users

As an alternative to webmail, email users may setup accounts using IMAP or POP3 within any email application such as Outlook, Apple Mail, etc. We recommend using IMAP as it will sync your email across all devices you have configured..



Incoming Server Settings:

• Type: IMAP / POP3

• Server Hostname: mail.hostedemail.com

• Port: 993 (IMAP), 995 (POP3)

• SSL: SSL/TLS

• Username / Pass: Your email address and password

Outgoing Server Settings:

• Type: SMTP

• Server Hostname: mail.hostedemail.com

• Port: 465

• SSL: SSL/TLS

• Username / Pass: Your email address and password